Opportunity: Wildlife Helpline Advisor

Position: Wildlife Helpline Advisor

Time Period: Ongoing, minimum commitment of 6 months 

Hours: 8 hours (two 4-hour shifts) a month 

Start Date: March 2025 with mandatory training on February 23, 2025 

WILDNorth is seeking enthusiastic people who love wildlife, the outdoors, and have a strong desire to learn and work well in a team environment. WILDNorth is a non-partisan, charitable organization that provides compassionate care for injured and orphaned wildlife and educates the public on the importance of wildlife in our community. We provide a high standard of care to a wide variety of native and migratory species. Approximately 80% of our patients are wild birds (waterfowl, birds of prey, songbirds) and 20% small mammals (squirrels, porcupines, fox). 

Duties: 

Working under the supervision of the Helpline Manager, volunteers will assist with the following: 

• Check our Wildlife Helpline voicemail and respond to calls 

• Answer questions about WILDNorth, our facilities, and   injured or orphaned wildlife 

• Advise callers on the best course of action given their scenario 

• Dispatch WILDRescuers and Wildlife Transportation Volunteers 

• Remain in close contact with WILDNorth staff while on shift 

• Complete other administrative or light cleaning duties as needed 

Volunteers are required to follow all WILDNorth policy, procedures and protocols. Volunteers will also interact and work with other facility volunteers, summer students and casual relief staff. 

Qualifications: 

• Signed Volunteer Agreement and Confidentiality Agreement 

• Recent Police Information Check 

• Helpline Training (Will be provided by WILDNorth)

• Comfortable talking on the phone 

• Ability to ask questions to staff should you not know the answer to provide to a caller 

• Enjoy learning new information 

Expectations: 

• Follow staff direction 

• Complete all duties safely 

• Treat everyone with respect 

• Use Volgistics for scheduling and logging hours 

Conditions 

All positions are voluntary, no salary is offered. Housing and transportation is not provided. 

• Minimum commitment of 2 shifts/ month (preferably 1/ week) for a minimum of 6 months 

• Flexible Schedule 

• Shifts are 4 hours long (9-1; 1-5) 

Application Process  

1. Fill in this Application Form
2. Submit application

MUST be available on February 23rd 2025 for mandatory orientation day.  

PLEASE NOTE: 

Please do not call our helpline regarding your application.  Please direct any questions to our Volunteer Manager at [email protected]