Opportunity: Wildlife Helpline Advisor  

Category: Volunteer

Deadline:

Time Period: Ongoing, minimum commitment of 6 months
Hours: 12 hours (three 4-hour shifts) a month
Start Date: mid-late August 2026 with mandatory orientation from 1:00pm-3:00pm on August 9, 2026.
WILDNorth is seeking enthusiastic people who love wildlife, the outdoors, and have a strong desire to learn and work well in a team environment. WILDNorth is a non-partisan, charitable organization that provides compassionate care for injured and orphaned wildlife and educates the public on the importance of wildlife in our community. We provide a high standard of care to a wide variety of native and migratory species. Approximately 80% of our patients are wild birds (waterfowl, birds of prey, songbirds) and 20% small mammals (squirrels, porcupines, fox).
Duties:
Working under the supervision of the WILDRescue Manager, volunteers will assist with the following:
  • Be responsible for our Wildlife Helpline voicemail and respond to calls
  • Answer questions about WILDNorth, our facilities, and injured or orphaned wildlife
  • Advise callers on the best course of action given their scenario
  • Dispatch WILDRescuers and Wildlife Transportation Volunteers
  • Be responsible for assisting members of the public at the door admitting wildlife, taking donations and making merchandise sales
  • Remain in close contact with WILDNorth staff while on shift
  • Complete other administrative or light cleaning duties as needed
Volunteers are required to follow all WILDNorth policy, procedures and protocols. Volunteers will also interact and work with other facility volunteers, summer students and casual relief staff.
Qualifications:
  • Signed Volunteer Agreement and Confidentiality Agreement
  • Recent Police Information Check
  • Helpline Training
  • Comfortable talking on the phone
  • Ability to ask questions to staff should you not know the answer to provide to a caller
  • Enjoy learning new information
Expectations:
  • Follow staff direction
  • Complete all duties safely
  • Treat everyone with respect
  • Use Volgistics for scheduling and logging hours
Conditions
All positions are voluntary; no salary is offered. Housing and transportation are not provided.
  • Minimum commitment of 3 shifts/ month (preferably 1/ week) for a minimum of 6 months
  • Flexible Schedule
  • Shifts are 4 hours long (9-1; 1-5)
Application Process 
  1. FILL in this Application Form
  2. Submit Application
Mandatory Orientation TBD