Category: Full Time, Seasonal
Deadline: April 22, 2026
Dispatchers Supervisor – Helpline & Field Response
Important Information:
Wage: $17.00/hour, 35 hours a week
Employment Type: Seasonal / Full-Time (May 3 – June 28)
About WILDNorth
WILDNorth is a non-partisan, charitable organization dedicated to providing compassionate care for injured and orphaned wildlife while educating the public about coexistence with wildlife. We care for a wide variety of species, with approximately 80% avian patients and 20% small mammals.
Position Overview
WILDNorth is seeking a skilled and motivated Dispatchers Supervisor to lead our helpline and wildlife response team during our busiest season. This role oversees volunteers and staff who respond to public inquiries, coordinate rescues, and facilitate wildlife intake.
The ideal candidate is a confident communicator, strong leader, and problem-solver who thrives in a fast-paced, dynamic environment and is passionate about wildlife welfare and public education.
Key Responsibilities
Supervision & Leadership
- Supervise, train, and support WILDRescue volunteers and team members
- Provide mentorship, guidance, and performance feedback
Helpline Management
- Oversee daily helpline operations
- Ensure accurate, consistent, and compassionate communication with the public
- Support volunteers in handling complex wildlife conflict and injury calls
Field Response & Rescue Coordination
- Assist in developing and overseeing wildlife capture strategies
- Support and participate in field rescues
- Ensure safe and humane wildlife handling practices
Intake & Operations
- Oversee wildlife intake processes and patient record creation
- Coordinate transitions between rescue and animal care teams
- Ensure protocols and standards of care are maintained
Public Engagement
- Represent WILDNorth professionally to the public
- Support education efforts related to wildlife conflict and coexistence
Qualifications & Requirements
- Strong leadership and supervisory experience (preferred)
- Excellent communication and interpersonal skills
- Ability to work independently and within a team
- Highly organized and adaptable in a fast-paced environment
- Physically capable of lifting/carrying up to 40 lbs
- Valid driver’s license
- Current tetanus vaccination
- Police Information Check required prior to start
Assets
- Experience in wildlife rehabilitation, animal care, or environmental sciences
- Background in conflict resolution or public education
- Experience handling wildlife or coordinating field operations
- Rabies vaccination and titer check within the last 2 years (asset, not required)
Working Conditions
- Combination of indoor (helpline/intake) and outdoor (field rescue) work
- Emotionally and physically demanding environment
Why Join WILDNorth?
- Make a direct impact on wildlife welfare and conservation
- Lead and mentor a passionate volunteer team
- Gain hands-on experience in wildlife rescue and public education
- Work with a dedicated, mission-driven organization
Workplace Values & Inclusion
WILDNorth formally recognizes that we are on Treaty 6 Territory and the Métis Nation of Alberta North Saskatchewan River Territory, and we recognize the longstanding relationships Indigenous peoples have with the land and wildlife.
We value respectful communication, collaboration, and continuous learning. We recognize that relevant skills can come from many places, including education, volunteer experience, community involvement, and lived experience.
WILDNorth is an equal opportunity employer and does not discriminate. Candidates are assessed based on qualifications, merit, and organizational needs. We celebrate diversity and are committed to fostering a welcoming and inclusive environment for every volunteer and employee. Discrimination or harassment of any kind will not be tolerated.
If you would like to discuss accommodations related to the application process or the position itself, or if you have questions about the role, please contact Kyle using the email address above.
How to Apply
Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role to WILDRescue Manager Kyle at kyle@wildnorth.ca by 11:59 pm on April 22nd.
Only those selected to interview will be contacted.